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Responsible Gambling Policy

1. Background and Introduction

Gambling should be entertaining and relaxing. Slots Don games should be fun, interactive, and safe for everyone. We know irresponsible gambling can have harmful consequences. This Responsible Gambling Policy describes our player safety policies, game management resources, and Dutch licenced operator duties.

The Dutch Kanspelautoriteit (KSA) sets clear criteria for regulated gaming enterprises. We must make all games fair and prevent harmful or excessive gambling to achieve these criteria. Slots Don exceeds these criteria when possible to ensure compliance.

This policy applies to our online slot games, smartphone apps, and other interactive games. Player use of virtual or real funds does not change our need to use reasonable care.

2. Player Welfare Dedication

At Slots Don must play responsibly. We use it in game design, player communications, and employee training.

We believe gaming should always be recreational.

Never cure others’ money problems.

Manage with clear time and financial restrictions.

We try to balance business interests with player safety. This includes stating the odds of winning, providing self-control resources, and responding to unsafe behavior.

As simple as it sounds, we want Slots Don players to know we care about their safety and security.

3. Age Limits and Proof

To bet legally in the Netherlands, you must be 18. Only adults over 18 can open accounts due to our rigorous verification process.

  1. All new participants must show identification for identity verification upon registration. These are compared to official databases to verify age and identity.
  2. If we discover that a minor has registered with us, we will suspend their account, return any deposits (if lawful), and delete any connected data.
  3. Parents should install filtering software on shared devices to block gambling sites for under-18s.

We take immediate and serious efforts to prevent minors from accessing our games because it violates our agreements.

4. Player Safety Tools

Several in-game features help Slots Don players regulate their gaming. Players can enable these safety features from their account to promote safe gaming.

  1. Deposit restrictions: Players can limit deposits daily, weekly, or monthly. After reaching the limit, deposits cannot be made until the period resets.
  2. Setting a loss limit lets players limit their losses in a given timeframe. Thus, losses will be low.
  3. Session time-outs allow gamers to stop gambling for one day to several weeks.
  4. Our self-exclusion option lets players quit for six months or longer. The account is inaccessible until the exclusion period ends.
  5. Reality Checks: Regular reminders show players how long they’ve played. Our players can track their playing time using this function.

No matter how confident they are, gamers should use the easy-to-configure protective features. Intervention is never better than prevention.

5. Knowing Compulsive Gambling

A small minority of gamblers become addicted, but most do it for fun. If Slots Don notices anything unusual, it may be obsessive gambling. One example is depositing higher sums in shorter time intervals.

  1. We routinely reverse withdrawal requests.
  2. Extended playtime missed.
  3. Contacting support repeatedly in frustration.
  4. Not following instructions.

Our responsible gambling team may suspend the account, remind users about tools, or offer particular advice in reaction to such trends, depending on the seriousness of the situation.

We handle intervention gently. We want to help players regain control, not punish them.

6. Aid and Tools

Gaming devices Without medical training, Don should not give medical advise. Players with gambling issues should contact non-governmental organizations.

The Netherlands provides several resources:

  1. The 24-hour, anonymous, and free national problem gambling hotline is Loket Kansspel (www.loketkansspel.nl).
  2. Peer support groups like AGOG (Anonim Gokkers Omgeving Gokkers) may help gamblers.
  3. Jellinek offers addiction counseling.

We link to these organizations on our website and apps. If a player feels their gambling is out of control, use them.

7. Integrity and transparency

We must trust our games. We verify results generated without prejudice or manipulation.

Random-number machines: 

  1. All Slots Don games employ independently validated RNGs for fairness. Nobody, not even operators, can predict or change results.
  2. Payout rates, win probability, and game rules are clearly stated. We avoid false descriptions to avoid unrealistic expectations
  3. Our systems are regularly tested by accredited testing agencies for Dutch and EU compliance. This makes our systems secure and reliable.

Gambling is a game of chance, not a definite way to gain money, therefore this transparency helps players make decisions.

8. Marketing and Advertising Guidelines

Slots Don favors responsible service promotion. We follow strict criteria to avoid targeting people, especially youngsters and the elderly, as commercials can influence behavior.

  • Gambling does not solve money problems.
  • No false payouts, odds, or “guaranteed wins” claims.
  • Label all promos, including conditions and restrictions.
  • Limiting marketing communication frequency to avoid overexposure.

Gambling ads must always show it as a hobby, not a way to generate money or enhance one’s life.

9. Teaching and Holding Workers Accountable

All Slots Don workers receive responsible gambling training. This includes recognising compulsive gambling symptoms.

  • Knowing how to address player issues.
  • Applying corporate policies fairly and consistently.
  • Maintaining secrecy in sensitive topics.

Our staff should include responsible gaming into their daily work, not as a bonus. We think our internal culture of care is as important as our gaming tools.

10. Players’ Duties

Everyone should play responsibly. In addition to tools, support, and openness, Slots Don advises players to set clear limits before playing.

  1. Never gamble with money you need for food, rent, or bills.
  2. Staying awake takes frequent breaks.
  3. If gambling becomes unpleasant, get help immediately.
  4. Players receive these in exchange: All responsible gaming resources
  5. Get clear game information.
  6. Our crew is dedicated to respectful and helpful service.

This shared understanding may keep gambling fun and regulated.

11. Policy and Supervision Updates

Responsible gambling is evolving. Due to new research, technology, and legislation, policies must be reviewed frequently.

  1. Slots Don reviews its responsible gambling policy annually.
  2. Major updates are clearly communicated to players.
  3. Our compliance with Dutch gambling laws is monitored by the Netherlands Gambling Authority.
  4. We welcome expert, regulator, and participant feedback to improve our strategy.

Last Words

Playing by the rules at Slots Don goes beyond the law. Our players and community deserve it. Gambling should be fun, not harmful. We provide clear information, useful tools, and support to help players enjoy our games responsibly.