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Privacy Policy

1. Greetings and Context

At Slots Don, we value your privacy very highly. Maintaining the privacy of our players is not only the right thing to do from a legal standpoint, but it also speaks volumes about our character. Your rights as a player, the data we gather, its use, and disclosure are all detailed in our Privacy Policy.

Having to read and understand legal paperwork can be a real challenge. This policy uses straightforward language to address the issue. The goal of this reading is to help you comprehend data processing. Information about you is secure, and you have final say at all times.

Duits law and the General Data Protection Regulation are adhered to by Slots Don. Access, control, and protection of personal data are guaranteed by the General Data Protection Regulation (GDPR), one of the world’s toughest privacy protection laws. For the specific needs of Dutch gaming and entertainment platforms, we have crafted this Privacy Policy.

Regardless of the channel via which you choose to engage with Slots Don—our website, mobile app, or any other—this policy will govern. It doesn’t matter if you play for fun with virtual credits or if you wager actual cash. Two options highlight the importance of openness, conformity, and the protection of private information.

You are deemed to have read and accepted this policy if you proceed with registration or gameplay after its publication. Please let us know before you discontinue service usage if you do not agree to the terms. Everything else can be explained by us at your convenience.

2. Key Concepts

The words used in legal papers are frequently defined in a precise way. We offer the following definitions so that there is no misunderstanding. The meanings of the terms used in this Privacy Policy are defined below to ensure that you understand what we mean.

  1. Your identifying information is referred to as “personal data” whenever it manifests in any form. This includes obvious pieces of information like your name, email address, and payment details, but it also includes less obvious pieces of information like your IP address, device ID, or maybe personally identifying facts about your gameplay.
  2. “Processing” refers to any operation carried out on one’s personal data. Under GDPR, processing encompasses a wide range of activities, from data collection and storage to data modification, sharing, and deletion.
  3. “Player” refers to any “natural person” (i.e., a human being) who engages in any way with Slots Don’s services or games.
  4. The term “Services” refers to all of Slots Don’s offerings, including games, applications, websites, promotions, and more.
  5. An individual or organization is considered a “controller” when it decides on the goals and means of data processing. The majority of the operations detailed in this policy are overseen by Slots Don.
  6. “Processor” refers to an outside party that complies with data protection regulations when processing personal data on Slots Don’s behalf per our instructions and as per the terms of any signed agreements.

For clarity and precision in the Privacy Policy, we stick to these definitions.

3. Details About What We Gather

Data processing is necessary for Slots Don to offer a safe, entertaining, and fair gaming environment. Never do we obtain information without a specific goal in mind, and we always strive to gather just the data that is absolutely required. Listed below are the potential types of data we may gather.

3.1. Financial Details

Personal information is requested during the account registration process. Your selected username, password, email address, and name are all part of this. We may also ask for your birthdate to verify that you are of legal gaming age in the Netherlands, which is 18 or older. Depending on your privacy settings on the third-party service you use to log in (such a social network), we might get limited profile information.

3.2. Details on the Gameplay

Data is generated by each and every one of your game actions. We keep tabs on all of your gaming sessions, levels, in-game purchases, and accomplishments. Everything you do is recorded in your account, such when you buy virtual coins or unlock a specific function. Doing so enables us to keep track of your progress, identify suspicious behavior (such as possible cheating), and deliver precise customer support.

3.3. Specific Details

Technical facts are automatically captured by our systems whenever you use our services. In the event that the app abruptly closes, this information is included, along with your IP address, device type, OS, browser version, and crash reports.

3.4. Data Regarding Payment

Authenticated third-party processors will handle the processing of your payment if you decide to buy in-game credits or other features. While we may keep the time, date, and total amount of your transaction on file, we will not save your complete financial information. The payment processor is responsible for keeping them safe and in accordance with all applicable financial and data protection laws.

3.5. Details Regarding Other Parties

Additional data may occasionally be sent to us by reliable third parties. For instance, we can get information that identifies you across platforms if you link your Slots Don account to a social media service. In order to enhance our services and safeguard against misuse, we may also obtain marketing data or data used to prevent fraud from third parties.

Every time we ask for personal information, we make it very clear why and how we’ll utilize it.

4. What We Do With Your Data

Only for explicit, legitimate reasons do we collect and use personal information. Importance, fairness, and openness are our pillars. Here are the primary ways in which we put your data to use.

4.1. Delivering Essential Services

We won’t be able to give you our games unless we process your basic account and game information. We need some of your personal information to make an account for you, keep track of your progress, and make sure that services like leaderboards and awards work.

4.2. Handling Financial Transactions

Purchases, payment confirmations, and refunds are all made possible with the usage of transaction data. In order to identify and stop fraudulent transactions, we also use payment records.

4.3. Protecting Information

The security of the platform relies heavily on technical records and account activity in preventing abuse. For instance, we might temporarily disable account access until you verify it was really you if someone attempts to log in from an unknown device.

4.4. Promotions and Marketing

Sending you commercial offers, newsletters, or updates requires your informed cooperation. There is an obvious unsubscribe link in every promotional email, so you can always change your mind. Your ability to play will be unaffected if you choose not to get promos.

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5. Communication and Openness

Never will we share or sell your personal information. Sharing your data may be necessary in some situations:

  1. Third-Party Service Providers: We outsource server hosting, payment processing, analytics, and customer service support to a variety of service providers. Every service provider has a legal obligation to follow Slots Don’s instructions while dealing with customer data.
  2. Authorities in a Legal Role: We may disclose information as needed to comply with legal requirements, such as a court order or an investigation by a regulatory body.
  3. Transactions in the Business World: Your information could be moved in the event that Slots Don is involved in a sale, merger, or acquisition.

Your personal information is always protected by us since we take every precaution.

6. Data Storage

For the duration required to accomplish the data collection objectives, we will store personal information. The data kind, data purpose, and our legal requirements all play a role in determining the duration.

  1. All of your basic account information will be up-to-date so long as you have an active account with Slots Don. Unless we are obligated to maintain specific details by law, we will erase or anonymize the data within a reasonable timeframe if you choose to delete your account.
  2. Gameplay Data: For operational reasons, it may be necessary to maintain game history, session logs, and accomplishments. We will remove or anonymize these records after a long period of time—usually two years—if your account is not used.
  3. Payment Records: We are obligated to maintain specific financial records for a minimum of seven years in accordance with Dutch tax law. This implies that transaction records may be retained for compliance reasons even after your account is closed.
  4. We may keep your support tickets, chat history, and feedback for up to three years so that we can use it to enhance our services, settle any disputes that may arise, and ensure a smooth experience if you decide to contact us again.

Two methods are employed when the data is no longer required:

  • Data is deleted from our systems indefinitely.
  • Data is transformed through anonymization so that it cannot be used to identify you specifically. Statistical research or better game design could still benefit from anonymized data.

We have found a way to meet our requirements while yet respecting your privacy through this strategy.

7. What You Owe

Your personal information is always entirely at your disposal as a participant. We wholeheartedly support and honor the rights granted to you by the GDPR.

  1. You have the right to see your personal information and ask for a copy. You also have the right to be told that we are processing it. You could, for example, ask how your account was made or ask for a thorough analysis of your game statistics.
  2. A person has the right to have any wrong or missing personal information fixed. Fixing a misspelled name or updating an old email address are two examples of these kinds of jobs.
  3. People can ask for their personal information to be deleted through the “Right to be Forgotten” process. We will do what you ask unless the law or a deal says we have to keep the record. In terms of tax rules, this would be shown by a customer’s payment records.
  4. You have the right to ask that we limit how we use your personal information in certain situations. For example, if you question whether or not the information is correct, our processing will be briefly stopped.
  5. You can ask for your data to be made machine-readable so you can move it to a different service. This is one of your rights. By doing this, you won’t feel “locked in” to our services.
  6. With the right to object, you can say no to certain ways of handling your data, like sending you a lot of emails. If you do that, we will stop taking and using your information for that reason.
  7. You can refuse to give us your permission at any time if we are using it for any reason, like giving you marketing messages.
  8. The Dutch Data Protection Authority, the Autoriteit Persoonsgegevens, will hear from anyone who thinks there has been a data hack.

Either our support system or our Data Protection Officer can receive your request. As per legal requirements, we will react within one month. However, if your case is very difficult, it may take longer (in that instance, we will inform you).

8. Prevention Steps

Your privacy is of the utmost importance to us. Slots Don has implemented both organizational and technical safeguards to lessen the likelihood of misuse, loss, or unauthorized access.

  1. Encryption: Using protocols widely used in the industry, sensitive information including login credentials and payment data is encrypted before being transmitted.
  2. Server Security: Firewalls and intrusion detection systems safeguard all servers, which are situated within the European Economic Area.
  3. Data Access Control: Personal information can only be accessed by authorized staff members who have a legitimate reason to do so. Periodically, access rights are assessed.
  4. We keep records of all system activities in order to identify any suspicious or out-of-the-ordinary activity that may occur.
  5. To keep our systems strong against emerging threats, we do penetration tests and security audits on a regular basis.
  6. In order to lessen the likelihood of mistakes caused by human error, staff members get training on their data protection duties as well as best practices.

9. Privacy for Children

No one under the age of 18 may register for an account or play any of the real money games offered by Slots Don. We take seriously our obligation to prevent youngsters from having access to harmful services.

  1. Verification of Age: In order to verify your eligibility, we may ask for proof of age when you create your account.
  2. Concerns for Parents: Please get in touch with us right away if you become aware that your child has registered an account. After you request that we close your account, we will remove any related data.
  3. Stopping Underage Use: We made sure our services aren’t meant for anybody under the age of 18. This involves keeping an eye out for questionable account activity, implementing age gates, and restricting payment alternatives.

We will remove any information pertaining to a minor as soon as we learn that it has been acquired without their parents’ permission.

10. Transfers Between Countries

The majority of data processing occurs in the Netherlands or another country inside the EEA. Nevertheless, it’s possible that some of our service suppliers are based outside of the EEA. We take precautions to guarantee the following during data transfers:

  1. Based on the evaluation of the European Commission, the country’s data protection measures are adequate; 
  2. Standard Contractual Clauses of the European Union or Binding Corporate Rules are in existence as necessary protections; 
  3. We have successfully secured your explicit agreement for the transfer.

If a technical support provider is based outside of the European Economic Area (EEA), for instance, we will insist that they adhere to GDPR-like requirements and process data exclusively in accordance with Slots Don’s instructions.

11. Technologies for Tracking and Cookies

When you use our services, we save small text files on your device. They enhance performance and allow us to remember your preferences.

We employ a variety of cookie types:

  1. Core functionality, including keeping you logged in or completing transactions, is enabled by strictly necessary cookies. They are indestructible.
  2. To help us figure out what features are popular and which ones could require some tweaking, we utilize performance cookies to anonymously track how users interact with the service.
  3. To make your experience more tailored to your tastes, functional cookies might remember things like your language settings and display choices.
  4. In order to gauge the efficacy of campaigns and deliver you more relevant offers, we use targeting and marketing cookies, which, with your permission, record your interactions.

When you initially visit our website, you will see a cookie management tool. You may also adjust your cookie choices in your browser settings. Although you may experience limited functionality if you reject non-essential cookies, you will still be able to access the service.

For analytics and advertising, we might also employ comparable technologies like pixels or local storage.

12. Policy Modifications

We reserve the right to revise this Privacy Policy as necessary to reflect changes to applicable laws and industry standards.

  1. Notification: In the event that there are only minor revisions (such as adding more content or revising the contact information), we shall revise the policy and update the “last updated” date on our website.
  2. Major Updates: We will provide you plenty of warning, like a notification in the app or an email, if the update impacts your rights or how we handle your personal data.
  3. Your continued use of our services following the implementation of any changes constitutes your acceptance of such changes.

If gamers want to know how we manage their data, they should check this Privacy Policy often.

Closing Statement

Transparency, security, and player respect are the pillars upon which our Privacy Policy rests. Trust and a better connection between Slots Don and its community are fostered by transparent communication regarding personal data, in our opinion.

You put your faith in us when you play our games, and we won’t take it lightly.